FAQ

The delivery time for your order will depend on your location and the specific product you have purchased. We strive to process and ship orders as quickly as possible. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.

Yes, we offer international shipping to select countries. Please note that additional customs fees, taxes, and duties may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in the product or shipping costs.

We do not accept returns or refunds unless there is a quality issue with the product. If your item has a quality issue, please contact us at info@wexgrace.com within the specified return conditions mentioned in our Return and Refund Policy.

Once an order has been placed, it cannot be canceled or changed. We strive to process and ship orders as quickly as possible, so please review your order carefully before completing the purchase.

If you have any questions, concerns, or need assistance, you can contact our customer support team at info@wexgrace.com. We are here to help and will respond to your inquiry as soon as possible.

If your item has a quality issue, it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our Return and Refund Policy for more detailed information on how to start a return and the exceptions/non-returnable items.